About member registration and account

Where can I register as a member?

You can create a new account by clicking the person icon on the top right of the page and clicking "Create an account" under the "Login" button.

I can't login

Click the "Forgot your password?" link on the login screen to reset your password. If you cannot solve the problem, please contact us from "Contact Us".

I forgot my password

Go to the login screen from the "person icon" on the top right of the page and click the "Forgot your password?" link to reset your password.

Can I change my address or name?

yes. It can be changed. Please log in and change your name and address by clicking the "Edit" button under "Default" at the bottom of the page opened from "Confirm Address" on the right side of "Account Page". please.

I want to stop the mail magazine

You can stop by clicking "Unsubscribe" at the bottom of the email.

I want to withdraw

Due to the nature of Shopify, it is not possible for customers to withdraw from the membership, so please contact us from the "Contact Us" form if you wish to withdraw. After confirming the contents, we will carry out the cancellation procedure of the customer, and we will contact you by e-mail to that effect.

About the product

Please tell me the detailed information of the product.

All our products are in MP4 format, codec is H264, frame rate is 29.97fps. The length of the video can be seen in the sample video on the product detail page.

Do you have an audio track?

All of our products do not have an audio track. Please add your own BGM and sound effects when editing.

When will the products be available for download?

After completing the purchase procedure, after waiting for a few seconds, the "Download Now" button will appear on the order completion screen, so clicking it will start the download immediately. Alternatively, you can download it from the URL in the email titled "Thank you for your purchase" that is sent automatically after purchase.

How long is the download time?

Depending on the internet environment and product size, you can download FullHD size in about 2 minutes and 4K size in about 5 minutes.

Is there a limit on the number of downloads?

yes. You can download up to 10 times.


Is it possible to return or exchange the product?

Due to the nature of digital content, returns are not possible, so we cannot accept cancellations or refunds after purchase.

Can you issue a receipt?

If you wish, you will receive an email with the title "Confirmation of your order" after purchasing the item, so please change the email title to "Receipt request" and reply.

Can I use coupons?

There is a place to enter the coupon code on the right side of the "Purchase Procedure" screen, so please enter it and press the "Apply" button.

I lost my download URL

Please let us know your order number in the comments section of the "Contact Us" form. The order number is a 4-digit number starting with "#". For example, "#1001".

Where can I find my purchase history and order number?

You can check your purchase history and order number by clicking the person icon in the upper right corner of the page to open the "Account" page. (Displayed after purchase)